299t Privacy Policy

1. Who We Are and Scope of This Policy

299t is an online casino and sports betting platform operated for users in Bangladesh and other accessible jurisdictions. This Policy applies to all data collected through the 299t website (https://299t.app), its subpages, and any related platform services. It covers personal data you provide directly (such as when registering an account or contacting support), data collected automatically through your use of the platform (such as device information and session logs), and data received from third-party partners where applicable.

By using 299t, you confirm that you are at least 21 years of age and that the information you provide is accurate and up to date. Providing false information or impersonating another person is a breach of our Terms and Conditions and may result in immediate account suspension.

2. Information We Collect

299t collects the following categories of personal information in order to provide, maintain, and improve the platform:

• Registration data: full name, date of birth, mobile phone number, and account credentials.
• Identity verification documents: copies of national ID, passport, or other government-issued identification when required for KYC compliance.
• Financial data: payment method details (bKash number, Nagad number, Rocket number, or card details), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, and session timestamps.
• Behavioural data: pages visited, games played, bet amounts, session duration, and interaction patterns — used to improve platform performance and personalise your experience.

We collect only the data that is necessary for the purposes described in this Policy. We do not collect data on racial or ethnic origin, religious beliefs, political opinions, or health information unless specifically required by law or for responsible gaming purposes.

3. How We Use Your Information

The personal information collected by 299t is used solely for the following lawful purposes:

• Account creation and management: verifying your identity, processing your registration, and managing your account settings.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in BDT.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised access.
• Responsible gaming compliance: monitoring usage patterns to identify problem gambling indicators and to enforce self-exclusion or deposit limits where requested.
• Customer support: responding to your queries, resolving disputes, and processing complaints efficiently.

4. Sharing of Personal Information

299t does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. We may share your information only in the following limited circumstances: with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to process your financial transactions; with identity verification and KYC service providers strictly to comply with our age and identity verification obligations; with fraud prevention and security partners to protect the integrity of the platform and its users; and with law enforcement or regulatory authorities when required by applicable law or court order.

Any third-party service provider engaged by 299t is required to handle your data in compliance with this Policy and is contractually prohibited from using your data for any purpose other than the specific service they provide to 299t. We conduct due diligence on all third-party partners to ensure they maintain appropriate data security standards.

5. Data Retention

299t retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active account data: retained for the lifetime of the account plus a minimum of five (5) years after account closure for regulatory and anti-money laundering compliance purposes.
• Transaction records: retained for a minimum of five (5) years in accordance with financial record-keeping requirements.
• Support correspondence: retained for two (2) years from the date of the last interaction unless the matter is subject to an ongoing dispute or investigation.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual. You may request early deletion of your data by contacting our support team, subject to our legal obligations to retain certain records.

6. Cookies and Tracking Technologies

299t uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used so we can continue to improve it. The types of cookies we use are:

• Essential cookies: strictly necessary for the platform to operate (e.g. session management, security tokens, login state). These cannot be disabled.
• Functional cookies: remember your preferences such as language selection or display settings to personalise your visit.
• Analytics cookies: collect anonymised usage data (pages visited, session duration, click paths) to help us understand how users navigate the platform and identify areas for improvement.
• You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect platform functionality. We do not use advertising or retargeting cookies and do not participate in cross-site ad networks.

7. Data Security

299t implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial data at rest, access controls ensuring that only authorised personnel can view personal data on a strict need-to-know basis, and regular internal security reviews and vulnerability assessments.

While 299t takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay and take all appropriate steps to mitigate the impact of the breach.

8. Your Rights Over Your Personal Data

As a user of 299t, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data 299t holds about you.
• Right to rectification: you may request correction of inaccurate or incomplete data held about you.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.

9. Children and Minors

The 299t platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account or provided personal data through 299t, please contact our support team immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data.

299t employs age verification controls as part of the registration process and monitors for signs of underage usage. Any account found to belong to a person under 21 will be immediately suspended and all associated data will be handled in accordance with applicable child protection requirements.

10. Changes to This Privacy Policy

299t reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users via their registered mobile number or contact details. Your continued use of the 299t platform following the publication of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 299t holds about you, please contact our support team. We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days Bangladesh Standard Time (BST, UTC+6). You can reach us at: [email protected]. Please note that this email address is provided as plain text only and is not a clickable link.

When submitting a data request, please include your registered mobile number and a brief description of your request so that we can verify your identity and process your enquiry as efficiently as possible. 299t will not charge any fee for handling standard data access or erasure requests.

12. Governing Principles

This Privacy Policy is governed by the principles of fair and transparent data handling. 299t is committed to processing personal data lawfully, fairly, and in a transparent manner relative to users; collecting data only for specified, explicit, and legitimate purposes; ensuring data is adequate, relevant, and limited to what is necessary; keeping data accurate and up to date; storing data no longer than necessary; and processing data in a manner that ensures appropriate security. These principles guide all of 299t's data handling practices and are reviewed regularly as part of our ongoing commitment to user privacy and platform integrity.